To develop your business, it is important to measure, analyze and follow up on results. In our online interface, you can collate information from your business systems, such as cost developments in different business units, with customer feedback broken down by customer segment, channel, location, team or employee. This gives you excellent opportunities to follow developments in depth and draw conclusions on the relationship between profitability and customer experience.
The tool is also designed to not only follow trends, but also set clear targets, direct efforts and develop the business with the customer experience in focus.
The online interface gives you access to:
- Aggregated reports
- Reporting per dimension (customer segment, channel, location, team, employees, etc.)
- Trend reports
- Customer Voice Index (for benchmarking)
- Tailored reports/dashboards