With automated customer surveys, you can quickly see how your customers experienced the meeting with you, regardless of whether it took place in a store, on the phone or online. The ability to integrate your information about the customer with Bisnode means that we can send out surveys at the same time the customer was in contact with you. This increases both relevance and response frequency.
How automated customer surveys work:
- When a customer is in contact with you, the stored data on this customer is sent to Bisnode
- The customer is then sent a survey by text message, email or via a link
- The customer’s responses are sent back to Bisnode, and we compile the results into easily accessible online reports