Omni-channel seminar  November 30th

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Omni-channel : breaking the silos

Practical info

Practical info

When : November 30th, from 10.30 to 17.00

Where : Bisnode office, allée de la Recherche 65, 1070 Brussels

Participation: free. Places available are limited.

Nowadays, consumers interact with businesses not only through many channels, but also on many devices. Rather than seeing each of these interactions separately, users view all interactions with an organization as part of one global experience. It is therefore essential to understand the customer's expectations before choosing the channel or the device. 

Program :

  • 10.30 – 11.00 : Welcome 
  • 11.00 – 11.15 : Introduction by Bisnode
  • 11.15 – 11.45 : Omni-channel landscape by Hugues Rey, CEO - Havas Media
  • 11.45 – 12.15 : Lead generation and nurturing in an industrial business, Marina Aubert
  • 12.15 – 13.30 : Walking lunch in Bisnode's Atrium
  • 13.30 – 14.00 : Engaging in-the-moment; contextualizing the customer journey, Tom Vandendooren - Sentiance
  • 14.00 – 14.30 : From a mail order selling platform to an e-commerce pure player!, Cédric Cauderlier - Mountainview
  • 14.30 – 15.00 : Coffee break
  • 15.00 – 15.30 : If the channel is the vessel, data is the oil, Lode Lauwers - Bisnode
  • 15.30 – 16.00 : Omni-channel: unveil some myths before really breaking the silos, Polle de Maagt
  • 16.00 – 17.00 : Drink 

Our speakers

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