Where : Bisnode office, allée de la Recherche 65, 1070 Brussels
Participation: free. Places available are limited.
Nowadays, consumers interact with businesses not only through many channels, but also on many devices. Rather than seeing each of these interactions separately, users view all interactions with an organization as part of one global experience. It is therefore essential to understand the customer's expectations before choosing the channel or the device.
10.30 – 11.00 : Welcome
11.00 – 11.15 : Introduction by Bisnode
11.15 – 11.45 : Omni-channel landscape by Hugues Rey, CEO - Havas Media
11.45 – 12.15 : Lead generation and nurturing in an industrial business, Marina Aubert
12.15 – 13.30 : Walking lunch in Bisnode's Atrium
13.30 – 14.00 : Engaging in-the-moment; contextualizing the customer journey, Tom Vandendooren - Sentiance
14.00 – 14.30 : From a mail order selling platform to an e-commerce pure player!, Cédric Cauderlier - Mountainview
14.30 – 15.00 : Coffee break
15.00 – 15.30 : If the channel is the vessel, data is the oil, Lode Lauwers - Bisnode
15.30 – 16.00 : Omni-channel: unveil some myths before really breaking the silos, Polle de Maagt
16.00 – 17.00 : Drink
Book your seat now for this unique event